摘要:
目的: 了解临床药学服务对象对临床药师工作的满意度,为评价临床药师工作质量提供依据。 方法: 应用问卷调查法调查北京市22家医院临床药学服务对象对其所在医院临床药师工作的满意度,回收问卷进行统计分析。 结果: ①医生最希望临床药师提供的药学知识为适应症,药物不良反应及发生率,药物不良反应及用药过量的处置对策;护士最希望临床药师提供的药学知识为用法用量、注意事项,不良反应及用药过量的处置对策,注射药物的配伍变化;患者最希望临床药师提供的药学知识为用法用量、药物不良反应和注意事项。②大部分医生和护士认为临床药师的工作内容主要是"提供药品信息、用药咨询、进行药物不良反应监测"。③对临床药师的工作评价、专业知识水平的评价以及对临床药师沟通技能的评价都是认为好的占最多数,认为不尽人意的只占极少数。④50.0%以上的医生和护士对临床药师提出用药建议的采纳率大于50%。⑤大部分患者遇到有关药物问题时,首先选择咨询的对象是医生;患者在与临床药师沟通中最常见的障碍是信息不全面。⑥医生、护士及患者都认为临床药师最应改善的方面为相关疾病知识和相关药物知识。 结论: 临床药师的工作得到了服务对象一定程度的肯定,但仍有许多需要改善的地方。
关键词:
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临床药学 /
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服务对象 /
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满意度 /
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调查
Abstract:
Objective:To understand the satisfaction degree of clinical pharmaceutical service objects and provide data for the as- sessment of the clinical pharmacists' work.Methods:The study collected and analyzed statistically information about the satisfaction degree of 22 Beijing' s hospitals from the doctors,the nurses and the patients.Results:①The pharmaceutical knowledge which pro- vided by the clinical pharmacist that the doctors hope most is indications,side effects and their rates,disposition countermeasure to side effects and drug overuse.What the nurses hope are precautions,disposition countermeasure to side effects and drug overuse,com- patible stability of injections.While what the patients hope are precautions,administration and side effects.②Most of the doctors and nurses consider that the clinical pharmacists'work should be providing drug information,doing drug consultation and monitoring the ad- verse drug reaction.③Most of the objects consider that the clinical pharmacists' work,the level of the clinical pharmacists' profes- sional knowledge and their communicate skill are good.Very few objects consider them not good enough.④More than half of the doc- tors and nurses accept more than half of the clinical pharmacists' advice on rational drug use.⑤Most of the patients choose to consult doctors instead of pharmacists when they have drug questions.⑥Most of the objects consider that clinical pharmacists should improve their knowledge about diseases and drugs.Conclusion:The clinical pharmacists' work has been accepted by their service objects to a certain degree,but there are still many things to be done.
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